Pick, Pack & Ship Fulfillment
Capacity utilizes RF (radio frequency) technology to track all inventory and to pick orders. What does that mean? Each item that comes into our facilities is bar coded with a tracking barcode we print and apply. That is then scanned every time product is received, putaway, moved, or picked. Capacity also helps to create unique custom packaging in collaboration with our clients. We understand the importance of a distinctive presentation that communicates their brand consistently and enhances customer experience. We have cultivated a “green” approach since inception over 10 years ago. Our default shipping materials are new recycled corrugated boxes, crumpled craft paper and post-consumer recycled plastic products (air bags, etc.)
E-commerce Fulfillment Services
Capacity has been providing fulfillment for e-commerce clients for over a decade. Our first e-commerce client, NetGrocer.com, shipped dry groceries direct to consumers, with over 25,000 SKUs and significant packing challenges due to different product types. We honed our packing technique putting Tide® and Doritos® in the same box and ensuring product arrived in pristine condition. We like to joke that we test dropped sample packages off of our 30+ foot high warehouse roof, but it’s true, we did. We offer our clients the ability to send an aliased email with tracking information, appearing to be from our client to their customers, the moment the customers’ order ships. We offer same-day fulfillment and no ‘rush’ charges for expediting urgent orders whenever possible.
Fulfillment Warehousing and Distribution
One of the country's leading fulfillment resources, Capacity serves numerous clients in all areas of b-to-b
marketing, including HSN, QVC, catalogs, online shopping and literature fulfillment. Capacity operates from three facilities in New Jersey and another state-of-the-art facility close to the Los Angeles and Long Beach ports, through our affiliate TriCap International. Currently we have space totaling over half a million square feet. Capacity ships to most of the largest distributors and retailers in America, as well as to many global distributors and retailer daily. Capacity will ship your products to your retail partners on time and ensure that you avoid costly charge backs resulting from incorrect processing of orders.
EDI & Client Systems
EDI (electronic data interchange)
is a standard of structured data transmission between major retailers and their vendors, our clients. From testing to implementation to going live – we handle the process 100% on behalf of our clients. We map and transmit files, create and apply custom UCC-128 barcode labels and generally comply with all of the retailer’s routing requirements. And we have the confidence in our systems, the years of experience, and the quality of people to enable us to take responsibility for the work we perform if we make mistakes which result in chargebacks.
Our in-house systems engineers have integrated with over a hundred platforms, ranging from e-commerce platforms
(Magento®, Volusion®, many others) to enterprise resource planning systems (ERPs) like SAP®, Oracle®, Microsoft Dynamics. Our systems export into desktop accounting applications like QuickBooks, so double data entry is a thing of the past if you select Capacity’s services. Many of our platforms are proprietary, including our client-facing online tools, so customization is available and ongoing. And enhancements we create for clients are shared among all.
Capacity and its affiliates have been selected by top retailers like American Eagle and Chicos, transloading thousands of containers annually. Our four facilities have been selected in part for their optimum locations near the three largest ports in North America: Long Beach/Los Angeles
. This means rapid and inexpensive drayage for our clients’ containers from the port to our facilities and quick turn for stripping boxes and reloading them onto road or rail trailers. We turn almost a hundred containers on a busy night, all tracked through technology which locates every container and trailer in our yard and every P.O. for our clients.
Increasingly, the global marketplace requires additional logistics capabilities to sell to diverse markets. Capacity is prepared to assist clients with all aspects of those challenges, ranging from freight forwarding via air or ocean, customs brokerage, intermodal transportation and more. We are a known shipper of record and have several IATA certified managers on staff, able to ship a wide variety of commodities worldwide. Whether it’s Alberta or Australia, we can help you deliver your goods to your customers. Additionally, we enjoy partnerships with clients from all over the world: the United Kingdom, continental Europe, and beyond, and are prepared to help with all of the logistics of importing and distributing products in the United States.
Routing Guide Compliance
Retailers have numerous requirements for their vendors, Capacity’s clients. These can be as detailed as a full-blown EDI integration
, with custom labeling and truck routing requirements, or just a written compliance document. Whatever those requirements, they generally have teeth in the form of chargebacks: deductions from vendor’s invoices in the case of non-compliance. Capacity has many years of expertise which we have built into our databases and proprietary applications, which capture details of the ‘rules of engagement’ with over 60 major retailers. Whatever your retailer/customer requires, we can comply on your behalf: ASNs, advance shipping notices; shipments to stores or DCs, distribution centers; and so much more.