Customer Experience Archives

November 13, 2024

What Promising Brands that Scale Rapidly Tend to Have in Common

We’ve been in the fulfillment game for a long time. We’ve seen a lot. We’ve seen young promising brands fall apart. We’ve seen them grow modestly and perhaps plateau. But we’ve also been a part of... Read More

October 4, 2024

Should You Change Fulfillment Providers? Probably, But Not Right Now.

Don’t look now but Black Friday is roughly 50 days away. If you’ve been less than happy with your fulfillment provider, we’re here to tell you that now is absolutely not the time to make a... Read More

September 24, 2024

How Hair and Skin Care Brand, Fur, Leveled Up its Fulfillment Game

By the end of Q1 of 2023, Fur was in need of a new fulfillment solution. While the hair and skin care brand was experiencing significant growth, D2C order ship times were growing less predictable... Read More

September 3, 2024

Fulfillment 101: The Warehouse Invoice

The relationship between brand and fulfillment provider is built on a number of things: trust, experience, technology, support, data, performance and yes… documentation. One of the most crucial documents is the warehouse invoice package. In the truest... Read More

July 18, 2024

Capacity Revamped r.e.m. beauty’s Ecommerce Fulfillment Operation in 8 Days

Without the brand missing a beat. Highlights Flexible. Capacity adapted to client deadlines and navigated unique challenges to help r.e.m. beauty relocate its ecommerce fulfillment operation in record time. Meticulous. Capacity ensured a successful move through situational analysis,... Read More

July 8, 2024

Plans to Scale in the UK and the EU?

Capacity and Prolog Have Your Answer. Today we are excited to officially announce our partnership with Prolog Fulfilment, a leading European fulfillment provider based in Nottingham, England. But this announcement isn’t about us. It’s not even about... Read More

Category: Customer Experience