We Answer to You
Not investors. Not the market. Not shareholders. At Capacity, we’ve built a customer-centric culture that puts your success above all. Our deep industry experience combined with the right mix of customer engagement and fulfillment technology is how we get there.
Committed, Responsive, Creative
At Capacity, our team is an extension of yours. Our warehouse associates love contributing to your customer experience. Our customer service team is eager to problem solve. Our logistics specialists are passionate about accelerating your brand’s growth.
No matter who you encounter within our organization, you’ll find unique passion and true dedication.
Our Process
Preparing for Launch
Onboarding dives deep into your brand’s story and vision, mapping out your product lines, inventories and distribution strategies.
A true collaborative effort, Onboarding pulls in our sales, relationship management, finance, account management, IT and engineering teams. With your team, we conduct a comprehensive discovery, assess products, document IT integrations, determine warehouse locations, optimize layouts and define live order testing requirements.
Experience, Expertise, In-House
Equipped with the outputs of Onboarding, our engineers and programmers design your fulfillment systems and solutions in-house.
At Capacity, our fulfillment systems and solutions are designed in-house.
No third parties. No contractors.
Our industrial and software engineers bring decades of technical expertise and deep familiarity with not just what we build, but how and why. With that level of control, we’re able to deliver efficient, innovative solutions that scale.
Communication, Clarity, Action
Throughout your relationship with Capacity, our client services team delivers proactive engagement, data-driven insights, strategic recommendations and rapid issue resolution and escalation.
A steady, predictable communications cadence keeps everyone on the same page and your business growing.
Modern Technology for Modern Brands
With a finger on the pulse of logistics innovation, our fulfillment solutions blend proven fundamentals with frontier technology to keep our clients ahead of the game.
- Real-time visibility
- Data analytics and visualization
- Ecommerce, ERP, and EDI integrations
- Material handling hardware and software
- Key integrations through partnerships
Sustainable Responsibility
We have an ongoing dialogue about sustainability, to help us better meet our clients’ objectives and harmonize our efforts and presentation with their brand. Humanrace, the new beauty brand by Pharrel Williams, is fully committed to a distribution and fulfillment model that adheres to strict sustainability guidelines, and we’re thrilled to collaborate with them and the increasing number of brands for whom this is business critical.
Dive Deeper
Our Team
Our Partners
FAQs
Let’s get your business moving
Ready to take your business to the next level? Let’s talk!
