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Your success is our success

If your previous 3PL partner gave you the “It’s not you, it’s me” line and left you high and dry, let us show you how smooth the shipping process can be with Capacity by your side.

Ready to make the switch? Let’s chat! Your future self (and your bottom line) will thank you.

Our process

Meticulous onboarding

We work closely with our clients to understand their unique brand and goals. During the onboarding process, we conduct thorough research, assign customer management roles, evaluate products, integrate IT systems, optimize warehouse setup, and test orders in real-time. Our goal is to build a solid foundation for your successful launch with Capacity.

Engineering

We don’t outsource our brain power. We create our systems and technologies ourselves with our in-house team of experts. By developing everything , we know our systems inside out, which lets us work more effectively and helps us deliver the right solutions to you. This hands-on approach is key to our success.

Ongoing customer service

We think effective communication is essential for a strong partnership. We use a combination of a dedicated customer service team and technology like Salesforce to address your issues quickly and with care. By regularly analyzing data and checking in with our clients, we make sure everything runs smoothly and everyone stays on the same page.

Some of our clients

We deliver where your customers are

Ecommerce

Our direct to consumer ecommerce fulfillment offerings are speedy and adaptable. We provide everything from secure warehousing and storage solutions to precise pick and pack operations, swift shipping, and live tracking updates. This ensures our clients can impress their online customers and encourage repeat business. We specializing in helping brands scale, insuring a consistent experience.

Retail fulfillment

Non-EDI retailers can require a significant amount of compliance, including product preparation and transportation routing requirements. At Capacity, we provide dedicated Client Account Managers (CAMs) training and documentation to ensure our clients shipping to retail meet those standards. With an expert always available and the latest technology to back them up, our retail fulfillment services greatly reduce exposure to chargebacks.

EDI fulfillment

Capacity’s technical expertise and long-established ties with retailers’ EDI compliance groups furthers brands’ goals. We show excellence in our key retailer relationships, including Sephora, Ulta, QVC/HSN, Nordstrom, Macy’s, and many others. We offer a proven and reliable approach to bringing new retail partners online as quickly as possible.

Our technology

  • Real-time visibility
  • Data analytics and visualization
  • Key integrations through partnerships
  • Ecommerce, ERP, and EDI integrations
  • Material handling hardware and software

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Our Team

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Our Integrations

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FAQs

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Let’s get your business moving

Ready to take your business to the next level? Let’s talk!